Fragrance Return Policy
We at Maximum Deals are committed to 100% customer satisfaction! If you are unsatisfied with your Fragrance will gladly refund or exchange unopened Fragrances after 3 Days of receiving, some conditions apply.
All Open Box(OB), Unbox(UB), Testers(T), Gift Sets(GS) and certain full presentation item that are not sealed by manufacturer (for example Older Creeds) will be a FINAL SALE. If the product received have quality issues you may return the item and we will send in for inspection. Please send us email if you are unsure of a product you are interested in and we will be glad to assist you.
Please follow the steps below to start the return process:
Step I. Return will only be approved after meeting the following criteria:
- Original item that was purchased from Maximum Deals
- Items that are in their original condition
- Accompanied by the original tag (If applicable)
- Accompanied by a proof of purchase
Step II. Online Buyers: Please send an email to firstname.lastname@example.org and include the following:
- Reason for return.
- Pictures of the product. (will speed up the process)
- Copy of the proof of purchase
- Please state if you want a return or exchange
Step III. Await our reply which may take up to 48 hours and if approved (if all the criteria in step I are met) for return please note the following:
- Buyer is responsible for safe return (proper packaging).
- Buyer is responsible for return shipping cost.
- Refund & Exchange will only be issued after we have received and examine the product, or sent in for further testing.
- Refunds & Exchange amount will only be for Actual Products(less any discount) + Tax. Shipping/Handling/Extra Coverage is Non-Refundable.
- Refund or Exchange will be issued within 48 hours after we received the product. Credit may take longer to appear on buyer’s bank statement.
- Exchange product will also incur shipping which will be buyer’s responsibility.
In an event when we have sent you a wrong product/parcel we will gladly resolve the issue as soon as possible. Please follow the above steps. Once we have investigated the issue we will issue a full refund for a returned product or we will replace the product at no extra cost to you.